TERMS & CONDITIONS
ORDER PROCESSING TIME:
Your order will be dispatched within 2-5 business days, except pre-ordered items. Pre-order items will need 15-28 business days to restock. We will contact you if the pre-order items need longer time to prepare.
For orders included pre-order items, your delivery will be put on hold until all items are ready. Extra shipping fee will be charged If you want to send the parcel separately.
Please double check your shipping info when placing your order, we are not responsible for any issues from incorrect shipping info.
We are not responsible for lost / damage or stolen packages. If your parcel is lost, we will assist you to contact carrier. We are not responsible for delayed shipments, please upgrade shipping method if you want to receive your parcel asap.
RETURN & EXCHANGE
Please read items description carefully before order, we will not refund if you are not satisfied with your order, but we do refund if your ordered item is not able to restock，or if there is wrong item or broken item, please contact us (via Intagram or whatsapp) within 48 hours after parcel is received，we will arrange exchange or refund for you.
Only rings are accepted to exchange size. Please contact us via Instagram @thesubtle.store within 48 hours after you received your package if you need an exchange. To be eligible for an exchange, any product you return must be in the same condition you received it.
*Extra HKD 50 will be charge for size exchange.
To return your product for exchange, you will be responsible for paying your own shipping costs. Will send you a new parcel after receiving your return items.
The subtle store is an "one man band" shop, please contact via Instagram direct message if you want to get the fastest response. Free feel to contact me if you have any questions! Love <3
Whatsapp +852 62273102
Terms & Conditions
Please read the Terms and Conditions of this Website (these “Terms and Conditions”) carefully before entering this website. By using this Website, you are deemed to have agreed to all the Terms and Conditions and any amendments thereto from time to time.
If you do not agree to any of these Terms and Conditions, please do not use this Website.
The information provided on this Website is for reference only. Your use of this Website and/or of any information, images and/or text contained herein is governed by these Terms and Conditions.
We reserve the right to change, add, delete and/or amend, without notice, at any time and from time to time any provisions of these Terms and Conditions.
Intellectual Property Rights
All information published and/or contained on this Website is protected by laws governing intellectual property rights (the "IPR") (including without limitation copyright, trademarks and/or service marks whether registered or unregistered). The IPR is owned by us, companies related to us and/or third parties (as the case may be). No material contained on this Website may be modified, copied, transmitted, distributed and/or reproduced without our prior written consent.
Nothing contained on this Website should be construed as granting any license and/or right to use any of the information and/or material contained on this Website.
No Unlawful or Prohibited Use
You must not use this Website in any manner and/or for any purpose which is or may be unlawful or violates any of the rights of us, our related entity and/or any relevant third party.
We reserve our right to request you to remove the hyperlink to this Website from your website and/or any other use, and you must remove it within 7 days after receiving our request.
Whilst we have made reasonable effort to ensure that the information, images and/or text contained in this Website are accurate, reliable and free from error, we do not warrant its accuracy, adequacy and/or completeness.
We reserve the right to terminate these Terms and Conditions at any time without notice.